FAQs (Frequently Asked Questions) > BetaBrite Prism Messaging Software

I received an Error #1 Message stating, "Display not connected COM ..." What do I do?

This error occurs when the sign was connected to the computer before installing the software. Follow these steps to get the software properly installed.
Note: These steps illustrate the solution in Windows XP, the steps are similar for Windows 2000.

Click OK and follow the steps below.

1. Close the Beta Brite Prism Messaging Software application and all other Beta Brite Prism related screens.
2. Close or minimize all your open programs so you can see your desktop.
3. Right-click the My Computer icon and select Properties.
   
   The System Properties dialog opens.
   
4. Click the Hardware tab.
   
5. Click the Device Manager button.
   
6. Expand the Universal Serial bus controllers item and locate the USB Bulk Device item (it will have a yellow exclamation point next to it).
   
   Note: If you don't see this device in the list, there may be a problem with either the cable or the sign. Call Adaptive Micro Systems.
7. In the USB BULK Device properties dialog, click the Reinstall Driver button.
   
   The Hardware update wizard opens.
8. On the first screen of the Hardware Update Wizard, select the No, not this time option and click Next.
   
9. On the next screen, make sure Install the software automatically (Recommended) is selected and click Next.
   
10. A Hardware Installation or Windows Testing message opens, click Continue Anyway.
    
11. If the Insert Disk message appears, do the following:
    
    This message may appear even if the Beta Brite Prism Messaging Software CD is in the drive.
    
    1. Make sure the Beta Brite Prism Messaging Software CD is in the drive.
    2. Click OK.
    3. In the Files Needed dialog, click the Browse button.
       
    4. Navigate to the CD-ROM drive the Beta Brite Prism Messaging Software CD-ROM is in.
       
    5. Double-click the software folder.
       
    6. Double-click the appropriate folder for your Windows Operating system.
       For Windows 98, use the 98 usb driver folder.
       For Windows XP and Windows 2000, use the 2000 usb driver folder.
    7. In the driver folder, double-click the USBBulk.sys file.
       
    8. The Locate File dialog closes and the path to the file appears in the Files Needed dialog. Click OK.
       
       
    9. Windows completes the driver installation. When it's done, click the Finish button.
       
12. Go to your Start menu and select Beta Brite Messaging Software.
    The software will now work properly and will be able to send messages to your sign.